Our Medical Watch program identifies residential customers who use electrically powered or natural gas supplied, life-sustaining equipment. The program is designed to encourage customers to notify us of their situations so that special procedures can be implemented when:

  • Disconnection of customer electric and natural gas service is required in response to bill non-payment
  • Planned service interruptions must occur for power line or natural gas equipment maintenance

Participation in the Medical Watch program does not provide priority restoration. The program does not automatically extend service payment options, nor does it guarantee uninterrupted electric or natural gas service.

Do I qualify?

To qualify, you must live at the customer of record's address and must also be dependent upon electrically powered or natural gas supplied medical equipment to sustain life. Lastly, you must be certified as eligible by a Florida-licensed attending physician.

Contact us to apply for participation in the Medical Watch program:

813-225-5051 (Hillsborough County)
863-298-6051 (Polk County)
888-223-0800 (All other counties & out-of-state).

Customers are solely responsible for any backup equipment or power supply. We recommend that customers have a well-planned course of action in the event of an interruption of electric or natural gas service.

More help for those with special needs

Assistance is available for those with special needs, especially during storm-related emergencies. Review this special needs flyer to learn more.